The SBA's Favorite Lie: "We're Here to Help"

Posted: October 25, 2025 – 8:00 PM

Every SBA press release, every public statement, every congressional testimony starts with the same tired phrase: "We're here to help America's small businesses." It's printed on their website. It's in their mission statement. And it's the biggest goddamn lie in federal government history.

Let me tell you what "help" looks like from the SBA's perspective. Help is sending you 47 different forms, each with slightly different instructions. Help is putting you on hold for three hours and then disconnecting you. Help is approving your loan and then demanding repayment for a program you didn't qualify for, according to rules they invented after you applied. Help is watching your business die while they argue about whether your paperwork was in the right font.

The Gap Between Words and Actions

You want to measure an organization's real priorities? Don't listen to what they say. Watch what they do. And what the SBA does is consistently, systematically, almost pathologically opposed to actually helping small businesses.

    A 2025 survey of EIDL borrowers found that 73% described their experience with the SBA as "extremely negative" or "the worst customer service I've ever encountered." Only 4% said the SBA "actually helped resolve their issue."

    

Four percent. That's not a customer service problem. That's a mission failure. If 96% of your "customers" have a negative experience, you're not running a help desk. You're running an obstacle course designed to exhaust people into giving up.

The Help That Actually Hurts

The cruelest part is when the SBA's "help" makes things actively worse. Take their hardship accommodation program, which we've written about before. It sounds helpful. It's marketed as helpful. And it traps people in a cycle of escalating debt while cementing their status as credit risks. That's not help. That's predatory lending with a government seal.

Or consider their "resource partners," the Small Business Development Centers and SCORE mentors they tout as free assistance. I've talked to dozens of business owners who went to these programs for help with SBA issues and got nothing but outdated information and shrugs. The mentors don't have access to SBA systems. They can't advocate for you. They can just tell you to call the same useless customer service line you've already called 50 times.

So the next time the SBA says they're "here to help," laugh in their face. Better yet, document your experience and share it with us. The only thing that's going to change this agency is exposure. They survive on the lie that they're helping. Let's burn that lie to the ground.